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Returns & Exchanges

Returns & Exchanges
In the unfortunate event that your deodorant is defective or damaged during delivery, we will exchange it for a new one. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange

To complete your return, please email us your invoice number about your reason of your return to hola@jomingo.com. 
Please do not send your purchase back to us until we confirm your email on your return. We will also provide you with the shipping details. 

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item in rare situations. 

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